Service Request Agreement
To our valued Customers and Service Agents As clearly stated in our terms and conditions:
No Service call invoice will be paid by HE2020 Pty Ltd unless the completed service request form has been supplied and a job Number is issued by HE2020 Pty Ltd.
Direct calls from Customers to Service Agents will not be paid by HE2020 Pty Ltd
All service request forms must be completed with Credit Card details.
Credit cards will only be charged in the circumstance of Non Warranty issues.
All service calls attended without HE2020 Pty Ltd job sheet allocation Number will void warranty.
Warranty does not cover Glass, Cleaning, Neglect, Wear and Tear or Misuse.
ALL REFRIGERATION CONDENSORS MUST BE CLEANED ON A MONTHLY BASIS FAILURE TO DO SO WILL VOID WARRANTY
NOTE: This form is not a work order and any work chargeable to HE2020 must be authorized by HE2020